Orders may ship immediately if the item(s) are in stock. Candles with custom labels are made to order – please allow 3 to 4 business days for these items to ship.
Shipping times may be delayed during high volume periods such as online sales or the holidays. Customers will be notified if shipments are to be delayed longer than 5 business days.
- Domestic orders ship via USPS Priority Mail or Express. Tracking details will be provided to customer via email.
GOLD SOUL CANDLES IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES
In the unfortunate event that your package goes missing, we will do our best to track down its location. However, we are not responsible for lost packages showing confirmed delivery to the proper address.
Customers may return unused candles within 30 days of purchase for a full refund.
Email email@example.com and request a return. Returns are processed within 1-3 days when products are received.